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JCA - Retail Supervisor

JCA UK - Condover Hall

As a Retail Supervisor you will be responsible for the operation of our on-site retail facilities at Condover Hall which in the main consist of a Gift Shop, Convenience Shop and Bar.

We are looking for a supervisor with a great personality to share their passion in hospitality and retail whilst working in an outdoor setting as well as bringing in new innovative ideas. You will be overseeing a busy retail environment which requires a consistency in customer service, flexibility and organisation and being able to work well under pressure, especially during peak times.

Condover Hall is an imposing Elizabethan mansion situated on an 88 acre estate and is the flagship JCA activity centre providing thousands of children with unrivalled outdoor adventure experiences.

What will I be doing?

As a Retail Supervisor you will be responsible for the day to day running of the retail facilities including stock control. You will analyse sales figures and interpret trends to ensure maximum profit is achieved. You will use basic programs to record sales figures for data analysis and future planning. You will work with a variety of suppliers to ensure you obtain the best products, deals and promotions.

Managing and motivating a small team to increase sales and ensure efficiency is a key part of the role, as this will ensure that standards for quality, customer service and health and safety are met at all times. You will also be responsible for completing financial reconciliations for the retail department as well as regularly reviewing the department to ensure it is running smoothly and resolving any urgent issues.

As part of the Supervisor role you will be responsible for organising special promotions and events for some specialist guests and events and the Condover Hall staff by providing them with an exciting and fresh calendar of events. You will be responsible for updating colleagues on the retail department’s performance and introducing new initiatives and ideas to help increase profit.

You will be working to maximise profits whilst minimising cost and obtaining margin. The Retail Supervisor will ensure that all areas are merchandised to the company’s standards and that all staff are fully trained and aware of target requirements and that excellent customer service standards are being met at all times.

With over 1000 guests per week in peak season, ensuring a smooth running department is crucial. This is a role for someone who has a real hands-on approach at motivating others and enjoys a fast paced environment.

What we’re looking for:

  • Excellent customer service skills
  • Enthusiastic and proactive individual.
  • A hands on positive attitude
  • Ability to work with little supervision and willing to take on responsibility when required
  • High level of organisational skills with the ability to multi-task
  • Have an understanding of the retail laws
  • Have bar experience and ideally a personal license
  • Ability to work in a pressured and fast paced environment
  • Proven experience in a similar role or previous retail experience
  • Good working knowledge of Microsoft Office

Additional Information

  • Permanent position
  • Full time (40 hours per week)
  • £17,000-£17,500 per annum


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JCA - Retail Supervisor

JCA - Retail Supervisor - JCA

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