Back to Job Search

Edwin Doran United Kingdom

Do you have a passion for sports? Enjoy travel or events?

Our highly-regarded Edwin Doran Sports Tours Brand are seeking a Tour Operator to join their Operations Team in Brighton. Working with education establishments and sports clubs, and reporting to the Senior Tour Operator, this role will be responsible for organising seamless tour experiences for Touring Groups. The Tours travel all over the world with high concentrations in Europe, Caribbean, South Africa and Australasia.

The role exists to ensure that the customers receive a high level of personalised service and allow for extra touches to be made, which is key to maintaining the brands’ unique experience. The role requires you to develop outline tour itineraries into detailed, often complex, tailor-made itineraries with accurate information. You would be part of the team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made group sports tour itineraries to suit our customers’ needs. Attention must be given to the commercial and safety requirements of the business, along with management of supplier and customer relationship, all of which are key to this role.

What you will be doing

  • Managing a customer’s needs from the moment a new tour is agreed, through to the post tour follow up. Taking full ownership of the tour’s delivery and outcomes
  • Planning detailed and complex itineraries for multi-centre short and long-haul tours
  • Using our existing contacts or sourcing new accommodation, excursions & other tour elements
  • Co-ordinating sporting fixtures to the relevant team standards/level of play
  • Working closely with the Tour Manager to piece together a “unique experience” tour for the team
  • As required, negotiating rates with suppliers & ground service agents
  • Ensuring all final itinerary details are prepared and given to the group at least 4 weeks in advance of travel
  • Attending interim meetings over the pre-tour period to develop the tour
  • Working with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate
  • Financially taking responsibility for checking & authorising tour payments to suppliers, working within the tour budget
  • Overseas travel as required, attending Fam trips and visits to roadshows to keep product knowledge up to date and relevant
  • Working closely with the Sales team to ensure that tour requests are handed over accurately
  • Liaising with other departments to maintain credit control with both internal and external customers
  • Occasionally being part of the internal on-call rota system

What we are looking for

  • Someone with a passion for or interest in sports
  • A good understanding of sports participation and the various needs of each sport, such as their playing surface, playing age regulations, size of teams / squads, across a broad range of sports to include; Rugby, Netball, Cricket, Hockey and Football
  • Knowledge or experience of Group Travel is advantageous
  • Well-travelled, ideally with a knowledge of sport participations needs
  • Ability to quickly learn systems, processes, and procedures
  • Excellent communicator coupled with the ability to deal directly with our customers and suppliers by email & phone in a professional manner
  • Ability to work under own initiative and to prioritise workload
  • Excellent organisation, prioritisation and administration skills
  • High level of numeracy and accuracy ensuring attention to detail
  • A methodical & analytical approach to work
  • Enjoys working with technology and problem solving
  • Ability to work well under pressure
  • Desire to meet and exceed deadlines
  • Strive to provide an excellent service to the client and all internal departments

If you have a passion for sports and love providing top-notch customer service, then this is the role for you! Working with a fantastic team in our Brighton office, we can offer you excellent career progression opportunities, full training and great team support, apply today!

Apply online

Edwin Doran Job Form

- Edwin Doran

See all Office profiles